Gift Card Terms and Conditions
Last updated: October 2026
These terms apply to gift cards purchased from The Haggis Experience. Please read them before purchasing.
- Who we are
Gift cards are issued by The Haggis Experience Limited, trading as The Haggis Experience.
Our registered address is: 14 Dunmore Street, Balfron, Stirlingshire, Scotland, UK. G63 0TX (Registration # SC258572)
You can contact us through https://www.thehaggisexperience.com/contact/.
- Purchasing a gift card
Gift cards can be purchased through the Rezdy booking platform using the gift card links on our website.
Prices and gift card values are stated in pounds sterling (GBP). Any applicable charges will be shown before you complete your purchase.
Gift cards are supplied electronically to the email address specified during purchase. You may forward the gift card to its recipient or print it.
Please check the recipient’s email address carefully. If your gift card does not arrive, check your spam folder and contact us for assistance.
Your purchase is confirmed when we issue your purchase confirmation.
- Using your gift card
To redeem a gift card, select an eligible experience through our online booking system and enter the gift card code when prompted.
Any restrictions on eligible experiences will be clearly stated before purchase and on the gift card.
Bookings are subject to availability. A gift card does not reserve a place or guarantee availability on a particular date, so we recommend booking early.
Gift cards cannot be applied retrospectively to bookings already paid for.
If the booking costs more than the available gift card balance, you must pay the difference using an accepted payment method.
For monetary gift cards, the experience price in effect when you book applies. A monetary gift card does not guarantee that experience prices will remain unchanged.
- Remaining balances
Gift cards cannot be topped up. Please contact us before booking if you wish to use more than one gift card or combine a gift card with a promotional offer.
- Validity and expiry
Gift cards are valid for 12 months from the date of purchase, unless a different validity period is clearly stated before purchase.
The expiry date will be shown on your gift card. The gift card must be redeemed to make a booking before its expiry date. The experience must be before the expiry date.
Any unused balance expires on the stated expiry date, subject to your statutory rights.
If you are having difficulty finding a suitable date, please contact us before the gift card expires. We will discuss the available options.
- Cancelling a gift card purchase
For an unused gift card purchased online without a specific experience date, we offer the purchaser a 14-day cancellation period, beginning the day after purchase.
To cancel, contact us within that period and provide your name, purchase reference and a clear statement that you wish to cancel.
We will cancel the unused gift card and refund the purchaser within 14 days of receiving the cancellation request, normally using the original payment method and without a cancellation fee.
If the gift card has been partly redeemed or used to book an experience, please contact us so that we can assess the applicable cancellation rights and booking terms.
After the 14-day period, gift cards are not normally refundable simply because the purchaser or recipient changes their mind. This does not affect statutory cancellation rights or remedies where we fail to provide what was agreed.
Gift cards are not otherwise exchangeable for cash.
- Cancelling or changing a booked experience
Once a gift card is redeemed for an experience, our Terms and Conditions apply to that booking.
Where a booking qualifies for a refund, the amount paid by gift card will normally be restored as gift card credit. Any additional payment will normally be refunded to its original payment method.
If we cancel your experience, we will offer an alternative date or a refund of the amount paid. For the gift card-funded portion, you may choose restored credit or a monetary refund to the original purchaser.
Where credit is restored, we will confirm its expiry date and allow a reasonable opportunity to use it.
These arrangements do not limit any refund or other remedy required by law.
- Giving and protecting your gift card
You may give your gift card to another person. Commercial resale is not permitted without our written agreement.
Keep your gift card code secure. Anyone with access to the code may be able to redeem it.
If a gift card is lost, stolen or sent to the wrong address, contact us promptly. Where we can verify the purchase and the unused balance, we will try to cancel the original code and issue a replacement.
We cannot normally recover value already redeemed without your permission, unless we are legally responsible for that loss.
We may temporarily suspend a gift card where there are reasonable grounds to suspect fraud or unauthorised use. We will investigate and explain the outcome where lawful to do so.
- Our responsibility and your rights
We remain responsible for the experiences we provide when payment is made using a gift card.
Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.
Nothing in these terms affects your statutory consumer rights.
- Personal information
We use purchaser and recipient information to issue and administer gift cards, manage bookings and respond to enquiries, as explained in our Privacy Policy.
Purchasing or receiving a gift card does not, by itself, constitute consent to marketing communications.
- Changes to these terms
The terms provided when a gift card is purchased will apply to that gift card.
We may update these terms for future purchases. We will not retrospectively reduce the value or shorten the validity of an existing gift card.
- Questions and complaints
For help with purchasing, redeeming or checking a gift card, please use our contact form.
Include your purchase or booking reference where available. Please avoid sharing your gift card code publicly.
- Applicable law
These terms are governed by Scots law.
If you are a consumer, you retain any mandatory protections and rights to bring proceedings in the courts available to you under applicable law.