Last updated: October 2026
The Haggis Experience respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, who we may share it with, and the rights you have in relation to your information.
This policy applies to our website at www.thehaggisexperience.com, to enquiries made through the website, and to personal information we receive in connection with bookings for The Haggis Experience.
Who we are
The Haggis Experience is the data controller responsible for personal information that we collect and use in connection with our business.
Our contact address is:
The Haggis Experience
14 Dunmore Street, Balfron, Stirlingshire, Scotland, UK. G63 0TX
You can contact us about privacy or data protection matters using the contact form on our website.
The personal information we collect
The information we collect depends on how you interact with us.
When you contact us
If you use our website contact form, we may collect information including:
- your first and last name;
- your email address;
- the experience or event you are interested in;
- the number of guests;
- information you include in your message; and
- any other information you choose to provide.
We use this information to respond to your enquiry and, where appropriate, to arrange an experience or group booking.
When you make a booking
Online bookings are currently made using the Rezdy booking platform.
When you make a booking, Rezdy may collect information such as:
- your name;
- email address;
- telephone number;
- booking details;
- number of participants;
- payment and transaction information; and
- other information required to administer your booking.
Some of this information is made available to The Haggis Experience so that we can manage and fulfil your booking.
Payment card details are processed through the relevant payment provider and are not normally received or stored by us in full.
Rezdy processes personal information in accordance with its own privacy policy and data protection arrangements.
When you use our website
When you visit our website, certain technical information may be collected automatically, including:
- your IP address;
- browser and device information;
- pages you visit;
- the date and time of your visit;
- referring website information; and
- information collected through cookies and similar technologies.
Some of this information is necessary for the website to work properly. Other information, such as analytics information, is collected only where the appropriate cookie consent has been provided.
Why we use your personal information
Under the UK General Data Protection Regulation, we must have a lawful basis for using your personal information.
We use personal information for the following purposes.
To respond to enquiries
We use information you provide through our contact form, email or other communications to answer questions and discuss potential bookings.
Our lawful basis is normally our legitimate interests in responding to enquiries and operating our business. Where your enquiry relates directly to a potential booking, processing may also be necessary in order to take steps at your request before entering into a contract.
To administer and provide bookings
We use booking information to:
- confirm and manage reservations;
- communicate with you about your booking;
- provide the experience you have purchased;
- administer cancellations, changes or refunds; and
- deal with questions or problems relating to your booking.
Our lawful basis is performance of a contract, or taking steps before entering into a contract.
To maintain financial and business records
We may retain booking, transaction and accounting information where necessary to meet our tax, accounting and other legal responsibilities.
Our lawful basis is compliance with a legal obligation.
To operate and protect our website and business
We may use technical information to maintain the security and functionality of our website, diagnose technical problems, prevent misuse and protect our systems.
Our lawful basis is our legitimate interests in operating and securing our website and business.
Website analytics
Where you consent to non-essential cookies, we may use analytics technologies to understand how visitors use our website, such as which pages are visited and how visitors find the site.
Our lawful basis for storing or accessing non-essential analytics cookies is consent.
You can change your cookie choices using the cookie controls provided on the website.
Marketing
We will not send you electronic marketing simply because you have made an enquiry or booking unless we have a lawful basis to do so. Where we ask you to consent to receive marketing communications, you can withdraw that consent at any time.
Withdrawing consent to marketing will not affect communications that are necessary to administer an existing booking.
Cookies
Our website uses cookies and similar technologies.
Necessary cookies
Necessary cookies are required for the website to operate properly and may be used for functions such as security, website administration and remembering your privacy preferences. These cookies cannot normally be switched off through our cookie consent system.
Non-essential cookies
Non-essential cookies, including analytics cookies, are used only where you have provided consent through our cookie banner or cookie settings. These may help us understand how visitors use the website and improve its performance and content.
You can accept or reject non-essential cookies using the controls provided on the website. You can also manage or delete cookies through your web browser.
Rezdy and third-party booking services
Our website links to Rezdy, which provides the online booking system used for The Haggis Experience.
When you follow a booking link, you leave our website and enter Rezdy’s booking environment.
Rezdy collects and processes information required to make and administer your booking. Information relating to your booking is then made available to us where necessary for us to provide the experience you have purchased.
Rezdy may also use payment processors and other service providers to process your transaction.
Your use of Rezdy is also subject to Rezdy’s own privacy policy and terms.
Who we share personal information with
We do not sell personal information.
Where necessary, we may share personal information with organisations that help us operate our business, including:
- Rezdy, as our booking technology provider;
- payment processors used in connection with bookings;
- website hosting and technical service providers;
- analytics and cookie-service providers, where relevant;
- accountants and professional advisers;
- insurers;
- government bodies, regulators or law enforcement organisations where required by law; and
- other service providers where this is reasonably necessary to provide our services.
We only share information where there is a legitimate reason for doing so and require service providers handling personal information on our behalf to protect it appropriately.
International transfers
Some of the service providers we use operate internationally.
In particular, Rezdy and organisations used by Rezdy may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we take reasonable steps to ensure that appropriate safeguards are in place as required by UK data protection law. Depending on the destination and provider, these safeguards may include UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.
Further information about international processing undertaken by Rezdy can be found in Rezdy’s privacy policy.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where information must be retained for legal, accounting or tax purposes.
As a general guide:
- enquiry information is kept only for as long as reasonably necessary to respond to and manage the enquiry;
- booking and transaction records may be retained for up to seven years where required for accounting, tax, legal or business record purposes;
- website security information is retained only for as long as reasonably necessary for security and technical administration; and
- cookie and analytics information is retained according to the settings and retention periods of the relevant technology or service.
When information is no longer required, we will delete it or securely anonymise it where appropriate.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, alteration, disclosure, access or destruction.
No method of transmitting or storing information electronically can be guaranteed to be completely secure. However, we take reasonable precautions appropriate to the nature of the information we hold.
If a personal data breach occurs, we will assess it in accordance with applicable data protection law.
Where required, we will notify the Information Commissioner’s Office and affected individuals.
Your data protection rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
- ask us for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict the way we use your information;
- object to certain uses of your personal information;
- receive certain information in a portable format;
- withdraw your consent where our processing is based on consent; and
- complain about the way we have used your personal information.
These rights are not absolute and do not apply in every circumstance.
Your right to object
You have the right to object to processing based on our legitimate interests in certain circumstances.
You also have the right to object at any time to the use of your personal information for direct marketing.
If you wish to exercise any of your rights, please contact us using the details in this policy.
We will normally respond to a valid request within one month.
Complaints
If you have concerns about how we use your personal information, we would encourage you to contact us first so that we can investigate the matter.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
www.ico.org.uk
The ICO provides further information about your data protection rights and how to make a complaint.
Links to other websites
Our website may contain links to websites operated by other organisations.
Once you follow a link to another website, that organisation may collect and use information in accordance with its own privacy policy.
We are not responsible for the privacy practices or content of third-party websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.
The latest version will be published on this page and the date at the top of the policy will be updated.
Contact us
For questions about this Privacy Policy, our use of your personal information or your data protection rights, please contact:
The Haggis Experience
14 Dunmore Street, Balfron, Stirlingshire, Scotland, UK. G63 0TX
You can also contact us using the contact form at www.thehaggisexperience.com/contact/.