PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY 

These terms tell you the rules for using our website and booking a Haggis Experience.

These Terms & Conditions (the “Agreement”) describe what you are legally entitled to expect from us, in addition to your obligations as a customer.  The terms “the Company”, “we”, “us” and “our” refer to “The Haggis Experience”.

 The term “you” refers to the customer visiting our website, booking a reservation through us or otherwise using our services.

By booking your haggis experience with the Company or using our website, you are agreeing to be bound by the terms of these Terms & Conditions. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (1) the cancellation of your event booking, (2) your forfeiture of any monies paid for your event.

Event Prices

All prices are quoted in Pounds Sterling (GBP).  

Event prices are final at the time of booking.  If you do wish to amend or adapt any portion of your event, following the payment of the balance, we will do our utmost to accommodate you, though some changes may incur an extra cost.  Any amended totals will be highlighted to you prior to payment of the balance.

Cancellation policy

For a full refund, cancel at least 7 days before the experience is scheduled to start or within 24 hours of purchase.

Rescheduling

You can reschedule the date or time of your experience up to 72 hours before the experience is scheduled to start.

If you reschedule an experience, the cancellation policy is based on the original purchase time and original start date of the experience.

Cancellations due to weather

If weather creates a safety concern, either before or during the experience, the host may cancel the experience. If this happens, you will be fully refunded.

Cancellations due to an emergency

If you need to cancel due to an emergency. We may ask you to provide documentation.

Cancellation by the Haggis Experience

In the unlikely event of any cancellation by the Company any monies paid by guest will be fully refunded.

Insurances

Whilst every care is always taken, customers’ personal property is carried entirely at their own risk and no responsibility can be accepted for loss or damage thereto. Guests are therefore strongly advised to ensure that they carry adequate and relevant travel, medical and cancellation insurance.  In the event of guest illness, then the relevant guest must accept responsibility for any medical costs incurred and the Company shall not be liable to refund any part of the event cost. It is incumbent on each guest to ensure that insurance cover held is both current and adequate for the particular needs of such guest and/or group for which such guest is responsible.  All visitors from overseas must have insurance to cover accident and repatriation.

Liability

The Company accepts no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our negligence, in which case our liability is limited to a maximum of the event cost.  Any activities are completely at the guest’s own risk.

Privacy Statement

We will only use your personal information as set out in our privacy policy.

Changes to these Terms & Conditions

The Company reserves the right, in its sole discretion, to change the Terms under which The Haggis Experience is offered. The most current version of the Terms will supersede all previous versions. The Company encourages you to periodically review the Terms to stay informed of our updates.

Dated: 4th July 2019

Signed:  Lee Rooney and Stephen Brown